Frequently Asked Questions
Everything you need to know about your Kandies World experience.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within North America usually takes 3-7 business days, while international shipping can take 7-21 business days depending on your location.
What is your return policy for accessories and apparel?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and in their original packaging with tags attached. Please note that for hygiene reasons, certain items like face masks and earrings are final sale.
Are your handmade 'Kandi' bracelets customizable?
Yes! We love creating unique pieces. While we offer a wide variety of pre-made designs, you can contact our support team for custom bulk orders or specific color patterns to match your festival outfit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay Installments for flexible payment options.
Do you ship internationally?
Absolutely! Kandies World ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific country and preferred shipping method.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.